运营者与支持

Atelier 由 Jing Qin 运营。我们会在 3 个工作日内回复支持请求；退款资格按实际订单和适用规则另行核查。请通过以上品牌邮箱联系。

如何使用或了解 Atelier

Atelier 通过 Chrome 新标签页扩展使用。已经安装时，打开新标签页即可进入工作台；需要同步或 AI 时，从顶部或账号设置登录。需要安装帮助或产品演示，请通过支持邮箱说明需求。

邮件中可以提供什么

• 问题的简短描述及出现步骤。
• 与问题有关的 Atelier 和 Chrome 版本。
• 账号或账单问题可提供账号邮箱，以及已有的订单引用。
• 有帮助的截图，请先隐藏私人内容。

不要发送密码、一次性验证码、API Key 或完整银行卡号。

账单、取消与退款请求

可在 Atelier「设置 → 账号与订阅」管理后续扣费。如果取消入口不可用或账单状态不清楚，请联系支持并提供账号邮箱及订单引用。取消续费和退款申请是两件不同的事。

隐私与数据

账号设置提供同步开关、导出和账号注销。需要协助处理隐私请求时，也可以通过支持邮箱联系。

Operator and support

Atelier is operated by Jing Qin. We respond to support requests within 3 business days; refund eligibility is reviewed separately against the transaction and applicable rules. Use the branded email above.

How to use or try Atelier

Atelier runs as a Chrome new-tab extension. If it is already installed, open a new tab to reach your workspace. Sign in from the header or Account settings when you want sync or AI. For installation help or a product demonstration, email support with what you need.

What to include

• A short description and steps to reproduce the issue.
• Your Atelier version and Chrome version, when relevant.
• For account or billing questions, the account email and an order reference if you have one.
• A screenshot with private content hidden, if it helps.

Do not send passwords, one-time codes, API keys, or full card numbers.

Billing, cancellation, and refund requests

Manage future charges from Settings → Account & subscription in Atelier. If the cancellation entry is unavailable or a billing record is unclear, contact support. Include the account email and order reference; cancellation and refund requests are separate.

Privacy and data

Account settings provide sync controls, exports, and account deletion. You can also contact support for assistance with a privacy request.